Return Policy

Return Policy

At Orivo, we want you to love what you ordered. If you're not completely satisfied, we're here to help.

Returns

• You have 14 days from the date of delivery to request a return.
• Items must be unused, unworn, and in their original condition with all tags attached.
• Items marked as final sale or self-pickup only are not eligible for return.

How to Request a Return

1. Email us at support@orivo.shop with your order number and reason for return.
2. We will respond within 2 business days with return instructions.
3. Once we receive and inspect the item, we will process your refund within 5–7 business days.

Refunds

• Approved refunds will be issued to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. Please return your item and place a new order for the desired product.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at support@orivo.shop with a photo of the item and your order number.