Refund Policy

Satisfaction Guaranteed

1. Returns

We accept returns within 30 days of purchase for items in their original condition. To initiate a return, contact us at support@orivo.com with your order number.

2. Refunds

Once your return is received and inspected, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear on your account.

3. Exchanges

We only replace items if they are defective or damaged. Contact us for assistance.

4. Non-Returnable Items

Sale items, gift cards, and customized products are non-returnable.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error.